Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

Once a return has been agreed in principle, please post your goods back to us within 14 days including a note with your name, order number and reason for return. Any returned items must remain in the condition and packaging they were received in. Please note that we are unable to refund or exchange products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

All items returned to us are at your own risk and expense. Please note we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend customers send their parcels via a registered trackable service and obtain a proof of receipt. 

Once we have received your return and assessed its condition, we will contact you with the outcome within 14 days. We will issue a replacement where appropriate.

Should you prefer to exchange your goods, we will advise you as soon as possible whether your exchange item(s) is available. Please note any difference in price will need to be settled before a replacement is sent out to you. We will issue a refund in the event any exchange item is not available. 

To initiate a return, please contact us at hello@bagandbones.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us within two days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping & handling costs are non-refundable and will be deducted from your refund.