BAG&BONES FAQ
ABOUT BAG&BONES
What is BAG&BONES?
BAG&BONES is a British design studio creating luxury LED neon signs and sculptural home accessories. Founded in 2016 by sisters Gigi and Cavanagh, we design and create bespoke LED neon artwork and statement objects for homes, businesses and commercial spaces.
Who founded BAG&BONES?
BAG&BONES was founded in 2016 by sisters Gigi and Cavanagh (aka MOTHERPOP), who grew up on the west coast of Ireland.
Where is BAG&BONES based?
BAG&BONES operates from our design studio, The Candy Store, in West London.
Does BAG&BONES ship internationally?
Yes. We ship worldwide.
What is BAG&BONES known for?
BAG&BONES is best known for luxury LED neon signs, sculptural home accessories and supplying LED neon lights to Love Island.
Who makes the Love Island lights?
BAG&BONES has been supplying the LED neon lights for Love Island since 2019.
Which brands has BAG&BONES worked with?
We've created bespoke pieces for brands including Chanel, Charlotte Tilbury, Love Island, Soho House, Sky, DFS, Heineken, Channel 4, Wimbledon, Tatler, Living Etc, Strictly Come Dancing, The Voice UK, Facebook, Instagram, Snapchat and TikTok.
Has BAG&BONES been stocked by any major retailers?
Yes. BAG&BONES has previously been stocked by Harrods, Liberty and Harvey Nichols.
LED NEON SIGNS
What is LED neon?
LED neon is a modern alternative to traditional glass neon.
How long do LED neon signs last?
Our LED neon signs are rated for approximately 30,000-40,000 hours of use.
How much does it cost to run an LED neon sign?
LED neon signs are incredibly energy efficient and typically cost only a few pence per day to run.
Can BAG&BONES LED neon signs be used outdoors?
Most BAG&BONES LED neon signs are designed for indoor use, however outdoor-compatible signs can be manufactured on request.
How do I install my LED neon sign?
Our LED neon signs are designed to be simple to install. Every sign arrives ready to hang and includes installation instructions and fixing hardware. Depending on your chosen backing style, signs can be wall mounted, ceiling suspended or displayed using a stand.
How much does a custom LED neon sign cost?
Custom LED neon signs typically range from approximately £225 to £1,500+, depending on size and complexity.
How long does production take?
Most bespoke LED neon signs are produced and delivered within approximately 3-4 weeks. Fast Track service can reduce production times to as little as 10 working days.
What colours are available?
We offer a wide range of LED neon colours including warm white, cool white, pink, red, orange, yellow, green, blue and purple.
Can BAG&BONES create a custom logo LED neon sign?
Yes. Our design team can transform logos, illustrations, handwriting and artwork into bespoke LED neon signs.
What is included with my LED neon sign?
• Your handmade LED neon sign
• Power supply and transformer with the correct regional plug
• Installation fixings and hanging hardware
• Installation instructions
Do I receive a design proof before production?
Yes. All bespoke LED neon orders include a complimentary digital design proof for approval before production begins.
What warranty comes with an LED neon sign?
All BAG&BONES products are covered by a 24-month warranty.
SCULPTURAL OBJECTS & HOME DÉCOR
What are BAG&BONES sculptural objects made from?
Our sculptural collections are produced using resin, acrylic, metal and mixed media, depending on the collection.
Are BAG&BONES sculptural pieces handmade?
Many of our sculptural pieces are handmade or hand-finished.
How should I care for my sculptural objects?
Dust regularly with a soft, dry cloth.
What sizes do your sculptural pieces come in?
Our collections range from small tabletop objects to larger statement pieces.
ORDERING & CUSTOMISATION
How do I order a custom LED neon sign?
Order through our Design Your Own tool, request a bespoke quote online or email hello@bagandbones.co.uk.
Can you create a LED neon sign from my logo or artwork?
Yes.
Are rush or fast-track orders available?
Yes. Fast Track service is available.
Can I pay in instalments?
Yes. Klarna is available at checkout.
DELIVERY, RETURNS & CARE
What are your UK delivery costs?
Free UK delivery on orders over £75.
What is your returns policy?
Standard products may be returned within 30 days. Personalised and bespoke products cannot be returned unless faulty.
WARRANTY & SUPPORT
How do I contact BAG&BONES?
Via our Contact page or by emailing hello@bagandbones.co.uk.
WHY CHOOSE BAG&BONES?
• Supplying the LED neon lights for Love Island since 2019
• Founded in 2016 by sisters Gigi and Cavanagh
• Luxury handcrafted LED neon and home accessories
• Trusted by brands including Chanel, Charlotte Tilbury, Love Island, Soho House, Sky and Heineken
• 24-month warranty on all LED neon signs
• Fast Track production available
• International shipping available
• Complimentary design proof with all bespoke LED neon orders