Sample Sale Q&A

Scroll down to the bottom of the homepage where you’ll see a link to sign up to the newsletter.

The Sample Sale page will go live at 1pm (UK time) on Friday 26 July.

You will be sent a link to the subscriber-only web page on Wednesday 24 July. Sometimes emails can go into your spam/junk folders – so do have a look in there. If you haven’t received the link by Thursday 25 July, please email us at hello@bagandbones.co.uk and we’ll send it to you. The Sample Sale will go live on Friday 26 July at 1pm (UK time).

Yes you can but you’ll have to be quick. We’d kindly ask that unless you are buying for someone else, you keep your purchase to a maximum of two items – this just means more people will have a chance to purchase a BAG&BONES gem at a discounted price. Last time lots of people missed out so we’re really hoping more people get a chance to pick up a bargain this time round!

Approx. 100 lights and 100 sculptures. Please note the newsletter has close to 30,000 subscribers so the Sample Sale items do sell very quickly.

They are discounted by approx. 40-60%.

Please note the vast majority of items in the last two Sample Sales sold out in under 30 mins. Any leftover items will be available to buy until all Sample Sale stock has been sold.

Twice a year. This is our first one in 2024. Our next sample sale will be in August.

We do have occasional sales, but this is the only time you will be able to access such a large number of BAG&BONES products at heavily discounted prices via the website.

We have either used them for a photo / press shoot, they are end-of-line, they are not in their original box or they have a minor flaw (which will be detailed in the description).

We know the majority of you guys missed out on grabbing a Sample Sale light last time. We’re really sorry about that. Most of the lights sold out in the first seven minutes. Unless someone changes their mind (which we’ll certainly let you know about) I’m afraid you’ll have to wait for the next Sample Sale.

They were only available in small quantities. The last Sample Sale was especially popular but the vast majority of items do usually sell out in minutes.

Some customers use express checkout which means they can checkout via ShopPay and all their details are pre-populated so the process is much quicker. You can read more on Express Checkout here:

https://help.shopify.com/en/manual/payments/accelerated-checkouts

We know some customers managed to purchase more than one item and were therefore charged shipping twice. All lights need to be packed, boxed and dispatched separately so we are unable to box lights together and refund one of the shipping fees.

However, we always have a very long waiting list of people that missed out on the Sample Sale so to avoid paying P&P twice, we’d recommend that you just purchase one item.

Having an item in your cart does not automatically secure purchase. Your purchase will not be secured until you check out / pay for the item. More than one person can put an item in their cart but it will only be secured by whoever checks out / pays for it first.

People will often add items to their cart without serious intent to purchase which sometimes means serious customers will miss out on an item. Having this system in place gives everyone the same chance.

Due to the high number of orders we receive during our Sample Sale periods, our delivery window is up to 14 working days from the point of ordering.

Thanks for your patience!