Can anyone shop the sample sale?

It’s for BAG&BONES newsletter subscribers only.

How do I become a bag&bones newsletter subscriber?

Head over to our website (link in bio) and scroll down to the bottom of the homepage where you’ll see a link to sign up to the newsletter.

When will the sample sale happen?

The sample sale website will go live at 1pm (UK time) on Friday 25 February.

How do I access the sale?

You will be sent a link to the subscriber-only website on Wednesday 23 February. Sometimes they can go into your Spam / Junk folders – so do have a look in there. If you haven’t received the link by Thursday 24 February, please email us at hello@bagandbones.co.uk and we’ll send it to you. The website will go live on Friday 25 February at 1pm.

Can I buy more than one light?

Yes you can but you’ll have to be quick. We’d kindly ask that unless you are buying for someone else, you keep your purchase to a maximum of 2 lights – this just means more people will have a chance to purchase a bag&bones light at a discounted price. Last time lots of people missed out so we’re really hoping more people get a chance to pick up a bargain this time round!

How many lights are in the sale?

Approx. 300 lights. Please note the newsletter has over 20,000 subscribers so the sample lights do sell very quickly.

How much are the sample lights?

They are discounted by approx. 40-60%.

How long will the sample sale last?

We’ll leave it live for 48 hours. However, please note the last two sample sales sold out in under 30 mins.

How often do you hold a sample sale?

Twice a year. This is our first one in 2022. Our next sample sale will be in the August 2022.

Are there other sales throughout the year eg black Friday, January sales etc?

Other than special newsletter offers, this is the only time you will be able to access bag&bones products at heavily discounted prices via the website.

Why are the lights been sold at discount?

We have either used them for a photo / press shoot, they are end-of-line, they are not in their original box or they have a minor flaw (which will be detailed in the description).

I missed out on the sample sale last time – is there any way I can access a light at the sample price?

We know the majority of you guys missed out on grabbing a sample sale light last time. We’re really sorry about that. Most of the lights sold out in the first 7 minutes. Unless someone changes their mind (which we’ll certainly let you know about) I’m afraid you’ll have to wait for the next sample sale.

Most of the lights on your sample sale sold out almost immediately – how is this possible?

They were only available in small quantities. This sample sale was especially popular but they do usually sell out in minutes.

Some customers use express checkout which means they can checkout via ShopPay and all their details are pre-populated so the process is much quicker. You can read more on Express Checkout here:

https://help.shopify.com/en/manual/payments/accelerated-checkouts

I was charged shipping twice – can I be refunded?

We know some customers managed to purchase more than one light and were therefore charged shipping twice. All lights need to be packed, boxed and dispatched separately so we are unable to box lights together and refund one of the shipping fees.

However, we always have a very long waiting list of people that missed out on the sample sale so to avoid paying P&P twice, we’d recommend that you just purchase one item.

Last time, I put an item in my cart but by the time I got to checkout it was gone?

Having an item in your cart does not automatically secure purchase. Your purchase will not be secured until you checkout / pay for the item. More than one person can put an item in their cart but it will only be secured by whoever checks it out / pays for it first.

We do this as we have learnt from previously sample sales, that people will often add items to their cart without serious intent to purchase which sometimes means that serious customers will miss out on an item.

Having this system in place gives everyone the same chance.

And finally...

Good luck!